Pages

Monday, October 19, 2009

Sephora Friends, Family, Frustration


It's 4:15AM. Do you know where your Sephora shopping cart is?

Sephora's Friend&Family online sale was supposed to start tonight (20% off nearly everything with code FF2009. US only). I thought I'd beat the web crowds by shopping at 3 am. After all, I had a wishlist longer than my hair. Apparently, I wasn't the only one with the same brilliant idea, and Sephora's website crashed. It's 4:15 now, give or take a minute and the site is still down.

Saks used to have the very same problem during their F&F sales, but this season it went smoothly, as far as I could tell. Maybe they can give the people of Sephora a number to call, or something.

10 comments:

  1. 3 am, gaia! that is dedication.
    i remember waking up super early to register online for classes in college. the scary feeling of being shut out of a class...

    can you tell us what's on your wishlist, please?

    ReplyDelete
  2. Actually I believe Saks had a similar issue; they sent an email extending the sale to today as an apology.

    ReplyDelete
  3. I was up at 3am placing my order! I stay up every year for it - it's a tradition of sorts for me.

    ReplyDelete
  4. Oh dear! I logged on for Sephora's Friends and Family event at 8:30 AM PST and had no trouble whatsoever. In fact, this very evening I received confirmation that my order had already shipped. How's that for speed? I guess it was just all you early birds :-) gumming up the works!

    ReplyDelete
  5. I had issues very early (around 7:00 am), but after lunch it worked perfectly. I was surprised by the huge number of early birds!

    ReplyDelete
  6. Megha, I went to college before the days of online registration, so I had to actually stand in line in some ungodly hour...

    I usually stock up on some of my basics skin and body care during the F&F sale, but always add some fun items- this year it was some Dior and YSL items. Reviews coming soon...

    ReplyDelete
  7. Tom, that's interesting. I didn't get the extension email (don't they love me anymore?). Then again I did my Saks F&F shopping without any issues.

    ReplyDelete
  8. Joey, I'm pretty sure I did the same thing last year, too. It was in November and I was on vacation in the Pacific time zone, so it wasn't all that heroic ;)

    ReplyDelete
  9. Eileen, that's great. I think I should learn from you and wait for morning, after they iron out the kinks. Then again, I was a bit worried about missing out on a limited edition Dior polish.

    ReplyDelete
  10. A., what can I say? Beauty junkies are a crazy, dedicated bunch ;).

    ReplyDelete

I love comments and appreciate the time you take to connect with me, but please do not insert links to your blog or store. Those will be deleted. The comment feature is not intended to provide an advertising venue for your blog or your commercial site.